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Internal Quality Assurance System - Quality4IPAM

IPAM Lisboa
IPAM Porto

IPAM Internal Quality Assurance System uses quality assurance as a foundation and oversees its comprehensive management. This is understood as a ‘series of coordinated activities for directing and controlling an organisation’s quality’ and encompasses quality assurance as well as system planning, control and improvement. It is in this context that the IPAM applies a model called Quality4IPAM.

This model reflects the IPAM's efforts to ensure quality assurance through procedures that promote rigor and discipline, with a focus on continuous improvement. Rather than responding to the demands associated with external evaluation processes, the IPAM decided to develop a system that would be a means of informing and involving teaching and non-teaching staff and motivating them to implement the interventions for which they are responsible.

The Quality Manual, one of the fundamental parts of Quality4IPAM, is the instrument that establishes the main processes and indicators, as well as the architecture and organization of the quality management procedures.

IPAM Lisbon Quality Manual (only in PT)

IPAM Internal Quality Assurance System uses quality assurance as a foundation and oversees its comprehensive management. This is understood as a ‘series of coordinated activities for directing and controlling an organisation’s quality’ and encompasses quality assurance as well as system planning, control and improvement. It is in this context that the IPAM applies a model called Quality4IPAM.

This model reflects the IPAM's efforts to ensure quality assurance through procedures that promote rigor and discipline, with a focus on continuous improvement. Rather than responding to the demands associated with external evaluation processes, the IPAM decided to develop a system that would be a means of informing and involving teaching and non-teaching staff and motivating them to implement the interventions for which they are responsible.

The Quality Manual, one of the fundamental parts of Quality4IPAM, is the instrument that establishes the main processes and indicators, as well as the architecture and organization of the quality management procedures.

IPAM Porto Quality Manual (only in PT)

Improvements, suggestions and compliments

Continuous improvement of the services provided is a priority at the IPAM. You can count on a dedicated team to ensure that your suggestions for improvement, compliments or complaints are addressed in the best possible way.

Please fill in the form. Thank you for your cooperation!

Accreditations and external evaluations

All of IPAM's study cycles are accredited by A3ES, registered with the Directorate General for Higher Education and published in Diário da República, thus complying with all the legal requirements in force.

In 1991 the institution was recognized as a Higher Education Establishment and in 2018 it obtained institutional accreditation from A3ES.

Measuring for improvement

In order to identify the needs and expectations of students and to determine the degree of satisfaction and perceived quality of stakeholders, the IPAM carries out different satisfaction studies.

Quality Assurance Policy

IPAM implements a culture of quality that contributes to the institution's value in society and encourages the fulfillment of its mission.

As part of its commitment to teaching excellence, IPAM has renewed its Quality Assurance Policy.

  • Ensure institutional assessment by the Higher Education Assessment and Accreditation Agency (A3ES) of the quality of IPAM's performance as a whole, as well as of each of its organic units, with a view to providing an overall and integrated view of the institution and each of its autonomous organisational structures.
  • Ensure the accreditation of study programmes by A3ES and their consequent registration with the Directorate-General for Higher Education (DGES).
  • Providing mechanisms for listening to stakeholders in order to improve the University's activities in general
  • Making reliable and timely information available to all interested parties, based on the principles of transparency.
Lisbon: +351 210 205 702Porto: +351 220 280 502Online: +351 210 205 702