Principles
What does the Student’s Ombudsperson do?
To receive, manage and reply to complaints from students.
To make recommendations to the competent bodies, teaching staff and other departments in order to correct any unlawful or unfair acts regarding the students and the improvement of the services provided.
To point out the deficiencies of the regulations in force, approved by the statutorily competent bodies, by making recommendations for their implementation, alteration or making suggestions for the elaboration of new governing rules.
To give an opinion on any matters concerning the Ombudsperson’s activities, at the request of the Board of Directors or the Director of IPAM-Lisboa.
To contribute to the drafting of a code of rights and duties to applied at IPAM-Lisboa by all those who attend the Institution.
To draft an annual report of Ombudsperson’s activities.
To give an opinion on the recommended actions in order to improve the quality of the teaching-learning experience, based on the issues brought forward to the Ombudsperson.
Student Ombudsperson
Gabriela Silva Marques
Gabriela Silva Marques has a doctorate in Tourism from the University of Aveiro and a master's degree in Organizational Behaviour from the Higher Institute of Applied Psychology. She has a degree in Business Management with a specialization in Human Resources Management.
She is currently the Student Ombudsman at the European University. As Student Ombudsman, she has been a member of the Portuguese Network of Higher Education Ombudsmen since she began her role.
She has been a lecturer at the Faculty of Social Sciences and Technology and the Online Faculty, both at the European University. She is a full member of GOVCOPP (Research Unit on Governance, Competitiveness and Public Policies) at the University of Aveiro. She has held management positions in Human Resources Management, in the business world, and has also been a consultant.
She publishes in scientific journals and has presented several papers at national and international conferences. Her main research and teaching interests cover organizational psychology, human resources management, leadership and team management, customer service and quality of life at work.
When should I contact the Student Ombudsperson?
In general, and within the foreseen deadlines, the Student Ombudsperson should be contacted after other competent bodies of the Universidade Europeia have been consulted. Contact with the Ombudsperson (including requests for appointments) may be made by e-mail to provedordoestudante@ipam.pt.